GPM Investments has an immediate opening for an elite Support Team member for a Tier 2 VeriFone POS Technician. This excellent opportunity includes a flexible schedule, remote work and superior growth potential with one of the fastest growing Petro / C-Store operators in the U.S. Ideal candidate will have a minimum of 3 years field and/or desktop support experience for VeriFone Commander Point of Sale and VeriFone MX /M400 Pin pads. Strong IT and network acumen preferred.

• Supports T1 technicians as primary responsibility, as well as on-site technicians
• Understands basic network connectivity and topology
• Must be able to assist in the development of detailed scope of work, including technical
projects & documents
• Timely and Competently run Secure Reports (Store & Forward) and retrieve credit card
transactions for submission to processors for credit
• Demonstrate competency in “classic” support tasks, namely, assist in polling, support of
integrated peripherals (such as Western Union, LED price Signs, InComm, etc.), VnC
sessions for browser updates, etc.…
• Challenges third-party resources to provide a positive outcome and not just a
documented case # without resolve.
• Escalates as deemed necessary to maintain or exceed ticket SLA, both within the POS
team, as well as within the customer realm (SM, DM ROM, etc.…) and third-party support,
such as VeriFone, BP, Cybera, TNSi, etc.…
• Engages and documents all collaborative efforts
• Ownership in initiating VRSD staging & installation as necessary or appropriate
• Functional understanding of SMS users, roles, & functions
• Engages and uses with familiarity OEM and third-party software to better support the POS
unit(s) and the customer, for example, VeriFone Multi Site Password Tool

• Minimum 1-year direct POS experience in an IT environment
• Adheres to POS Team policies and procedures, both written and verbal
• Operates within company defined policies and requirements
• Demonstrates clear understanding of company and Team objectives
• Consistent quality of work product
• Consistent quantity of work product
• Understands petroleum c-store sales culture
• Proficient in communicating with non-technical associates
• Excellent work attendance
• Willing to work all shifts and On-Call as required
• Receives and adapts to new information and functionality quickly
• Demonstrated ability to work under minimal supervision through to task completion
• Clear sense of urgency
• Ability to parse information from several sources to gain knowledge and complete
objectives
• Assumes leadership role above Tier 1s
• Willingly accepts additional responsibility

Equal Opportunity Employer
GPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Unlawful discrimination will not be a factor in any employment decision.

This Organization Participates in E-Verify

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